Training Manager – Baku, Azerbaijan

Our partner, a prestigious hospitality and events venue in Baku, Azerbaijan, is looking for an experienced Training Manager to lead the development and implementation of training initiatives, enhance service standards, and foster a strong culture of hospitality excellence across the organization.

Key Responsibilities

• Develop, implement, and oversee comprehensive training programs focused on service excellence and hospitality standards
• Assess training needs across different departments and design tailored development plans
• Deliver engaging and effective training sessions covering guest relations, service techniques, hospitality etiquette, and operational standards
• Establish and maintain training materials, manuals, and SOPs in line with international hospitality standards
• Coach, mentor, and develop employees at all levels to improve their professional skills and service delivery
• Work closely with department heads to identify performance gaps and implement targeted training solutions
• Monitor training effectiveness through assessments, evaluations, and on-the-job observations
• Support the development of a service-oriented culture focused on guest satisfaction and operational excellence
• Ensure consistent service standards across dining, events, and other guest-facing operations
• Drive continuous improvement in employee performance and overall service quality

Candidate Profile

• Minimum 5 years of experience in hospitality training, learning & development, or a similar role
• Previous experience as a Training Manager, Learning & Development Manager, or Hospitality Trainer within an international hotel, luxury hospitality, or high-end F&B environment
• Excellent communication, presentation, and interpersonal skills
• Strong leadership, coaching, and team development capabilities
• Familiarity with international hospitality standards and service excellence practices
• Excellent command of English; additional languages would be an advantage